New Customers / Upgrades
855-334-6562
Tap to Call
Customer Support
866-484-4800
Tap to Call
855-334-6562 | Email us

Policies

Terms of Use

Legal Notices

Links to Third Party Sites
The linked sites are not under the control of My Alarm Center, LLC ("My Alarm Center") and My Alarm Center is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. My Alarm Center is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by My Alarm Center of the site.

Copyright Notice
Copyright ©2020 My Alarm Center, LLC. All rights reserved. Any rights not expressly granted herein are reserved. For legally-based questions concerning Trademarks or Copyrights, send email to: security@myalarmcenter.com.

Terms of Use
Welcome to myalarmcenter.com. This Website is provided as a service to our customers. Please review the following basic rules ("Terms") that govern your use of our Website (the "Website Agreement"). Please note, your use of our Website constitutes your unconditional agreement to follow and be bound by the Terms. Although you may "bookmark" a particular portion of this Website and thereby bypass this Website Agreement, your use of this Website still binds you to the Terms. My Alarm Center reserves the right to update or modify these Terms at any time without prior notice or your express acceptance. Your use of the myalarmcenter.com Website following any such change constitutes your unconditional agreement to follow and be bound by the Terms as changed. For this reason, we encourage you to review these Terms whenever you use this Website.

Copyrights and Trademarks
Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips,written content and other materials that are part of this Website are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by My Alarm Center to one of its affiliates or by third parties who have licensed their materials to My Alarm Center and are protected by U.S. and international copyright and/or trademark laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Website is the exclusive property of My Alarm Center and is also protected by U.S. and international copyright laws. My Alarm Center and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. My Alarm Center is not responsible for the content of any third party site and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

Use of this Website
The Content contained on this Website is ("Content") intended solely for personal, non-commercial use. You may download or copy the Content and other downloadable materials displayed on this Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content on this Website. The Content and software on this Website may be used only for informational purposes. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website is strictly prohibited.

Site Security
Users are prohibited from violating or attempting to violate the security of this Website, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to this Website, overloading, "flooding", "spamming", "mailbombing" or "crashing"; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. My Alarm Center will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from My Alarm Center on this Website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

General
This Website Agreement represents the complete agreement between My Alarm Center and you and supersedes all prior agreements and representations between us (exluding any agreements between both parties pertaining to monitoring services). If any provision of this Website Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and the other terms of this Website Agreement shall remain in full force and effect. The failure of My Alarm Center to act with respect to a breach of this Website Agreement by you or others does not constitute a waiver and shall not limit My Alarm Center's rights with respect to such breach or any subsequent breaches. This Website Agreement shall be governed by and construed under Pennsylvania law as such law applies to agreements between residents entered into and to be performed within Pennsylvania. Any action or proceeding arising out of or related to this Website Agreement or your use of this Website must be brought in the state or federal courts of Pennsylvania within one year of the time the claim arises.

Unsolicited Ideas
All comments, feedback, mail, suggestions, ideas, and other submissions disclosed, submitted or offered to My Alarm Center on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the "Comments") shall be and remain My Alarm Center's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to My Alarm Center of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, My Alarm Center will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. My Alarm Center is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to this Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to this Website will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. We welcome your comments regarding this Website.

LINKING TO THIS WEBSITE
LINKING TO THE THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS AND, IN ADDITION, THAT YOU WILL NOT: Replicate any Content; imply that My Alarm Center is endorsing you, your company or business, your Website or its contents, your products, or your services or otherwise misrepresent you or your Website's relationship with My Alarm Center; link to any page of this Website other than the home page; present false, misleading or inaccurate information about, or disparage, My Alarm Center, it's products or services, or any of its affiliates or their products or services; use My Alarm Center's trademarks, logos, or copyrighted materials without first receiving express prior written permission from My Alarm Center, including content on your Website that is, or could be, construed as illegal, offensive, or controversial or inappropriate for any age group.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear on this Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Indemnification
You agree to defend, indemnify and hold My Alarm Center and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this Website.

Termination
This Website Agreement is effective unless and until terminated by My Alarm Center. My Alarm Center may terminate this Website Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website, if in My Alarm Center's sole discretion you fail to comply with any of the Terms of this Website Agreement. Upon any termination of this Website Agreement, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the terms of use or otherwise.

Disclaimer
THIS WEBSITE IS PROVIDED BY MY ALARM CENTER ON AN "AS IS" AND "AS AVAILABLE" BASIS. MY ALARM CENTER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE NOR THAT THIS WEBSITE OR ANY MATERIALS WHICH MAY BE DOWNLOADED ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MY ALARM CENTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, MY ALARM CENTER DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE MYALARMCENTER.COM WEBSITE, THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL MY ALARM CENTER OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE MYALARMCENTER.COM WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF MY ALARM CENTER HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

The information that you give us and information about services purchased may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at optout@myalarmcenter.com.


Back to top

Privacy

Last Revised: December 11, 2019

Your Privacy at My Alarm Center

We value the trust you place in My Alarm Center, and we want you to be aware of the safeguards we have in place to respect your privacy. Protecting your privacy is fundamental to the way our company provides you with products and services. Privacy regulations require companies to apprise customers and others of the gathering and use of personal information. However, our company consistently strives to ensure the confidentiality of your personal information. The Privacy Policy that follows details the process by which we may gather, utilize, and disclose your personal information and non-personal information. If you have any questions or concerns about our privacy policy, please contact us at privacy@myalarmcenter.com.

Personal and Non-Personal Information

In providing our products and services, we often receive sensitive information from and about our customers, including financial and business information, some of which constitutes personal information. Overall, personal information constitutes all information capable of being employed in some way to identify, contact someone, or determine someone’s location. Names, physical addresses, mailing addresses, driver’s license numbers, social security numbers, email addresses, phone numbers, bank account numbers, are considered types of personal information. Moreover, in some contexts, personal information may also include other information that can reasonably connect to a specific person, such as internet protocol (IP) addresses, unique device identification numbers, employment information, medical information and internet activity.

Non-personal information is any aggregated information or information that does not identify, or cannot be reasonably linked to, any individual. For example, data regarding the amount of times a particular link on a website is selected or regarding the number of visitors to a website are examples of non-personal information.

How Our Company Collects Personal and Non-Personal Information

-Overview

We may collect information whenever customers use our website, products, or services. The information we gather can include email addresses, home addresses, phone numbers, Social Security Numbers, payment information such as credit or debit card information, dates of birth, in addition to other types of information.

-Website Information Collected

Our website collects personal information, such as through the online transactions processed. That is, in processing a customer’s payment for our services or products through our website, we may retain email and limited credit card information (last 4 digits and expiration date) from the transaction. As another example, in preparing a price quote for a security system request by a customer, we may retain information provided by the customer in our online forms that we use in preparing the price quote. Most websites, including ours, use a technology referred to as “cookies,” which involves information being stored on your computer or mobile device as minute bits of information upon visiting a website. Through the use of cookies, your browser can be identified, as can your device. Furthermore, cookies allow us to ascertain your browsing preferences and thereby tailor the delivery of our website to your liking.

Our website may collect your type of browser, Internet Protocol (IP) addresses, Internet Service Provider (ISP), operating system, and other pieces of information, and save this all automatically in what are known as log files. Through your use of our website, may be able to gather information relating to data and event information from your device(s) through the use of cameras or other sensory monitors. Moreover, our website may employ technology known as web beacons to monitor your actions on our website. In addition, if you use a mobile or other device to access or download our company’s services, we may gather information regarding your location for dispatching our services or in order to provide such information to emergency services if need be. You can refuse these location-related services through your device prompts or settings. We will retain information pertaining to your device‘s type, operating system, and other information. The information we collect through your mobile or other device may pertain to the software contained therein. We do not label or connect the activity we record in this manner with any personal information you provide us through our applications. This recorded information may relate to the frequency with which you use our application, actions you take during the use of our application, and data relating to performance, among other things. 

-Particular Information Collected by Your Use of Our Devices, Products, or Services

The following are some types of information that we may gather from you when you use certain of our devices, products, or services: pictures or images, audio-only, video-only, or audiovisual information that is recorded by monitoring devices; device information relating to motion detection and weather or climate data; and GPS information.

How Our Company Uses Personal and Non-Personal Information

Overall, we use the personal and non-personal information we collect from you to better provide you with our services or products. Additionally, may use your personal and non-personal information to further our company’s business purposes. This may involve our company using your personal or non-personal information to increase the efficiency of our company’s services and learn from past transactions; to increase the efficiency and interface of our website; to enable you to create an online account on our company website; to ensure that you receive the services, products, or information you desired from us; to inform you of promotional events or happenings that may be of interest to you; to inform you of promotional offers, packages, or sales we are offering; to further develop and innovate our products and services; to combat fraudulent activities involving our services or products; and to survey customers regarding our services, products, and website, in addition to other uses.

Disclosure of Personal Information

We may disclose personal information we collect from you: (1) to contractors, service providers, and other third parties we use to support our business; (2) to accomplish the reason or purpose for which you provide it; (3) for any other purpose disclosed by us when you provide the information; (4) to comply with any court order, law or legal process, including responding to any government or regulatory request; (5) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; (6) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our customers or others; or (7) with your consent. We do not sell or otherwise share personal information with third parties for direct marketing purposes.

Data Security

While our company does its best to ensure that the personal information you provide us, in any form, is guarded against unauthorized disclosure or access by unauthorized third parties, information shared over the internet can always potentially be compromised by malicious actors or software. We have protocols with regard to both digital and non-digital information in order to reduce the likelihood that your personal information will be compromised or suffer an unauthorized disclosure. Ultimately, any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.

Third-Party Providers

Some content or applications, including advertisements, on our website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Non-Personal Information

Nothing in this Privacy Policy circumscribes or constrains our collection, use or disclosure of any aggregated information or information that does not identify, or cannot be reasonably linked to, any individual. This applies to non-personal information we gather through any of our products, services, website, or any other source related to our business.

Consent

By providing us with personal information you consent to our sharing, collecting, and disclosing of the provided information. Your express consent comes in the form of your direct communication of approval. An example of express consent could stem from a written communication from you to our company authorizing our sharing, collection, and disclosure of your provided information. Your implied consent comes in the form of your non-verbal conduct that indicates approval. An example of implied consent could stem from your decision to enter your personal information into one of our online forms in order to receive our services. Your lack of notice with regard to consent will be construed as an authorization for our company to share, collect, and disclose your provided information. You may revoke your consent to disclose this information, but this may cause difficulties for our company in providing you with our business. Please contact our office at optout@myalarmcenter.com to receive more information on this matter.

 

Minors and Information Collection

While our company’s products and services are intended for a general audience, our products and services are not intended for children. Our website does not knowingly collect personal information online from children below 13 years of age. If we have received personal information from a child below 13 years of age, we ask that a parent or guardian contact us and notify us of the matter so that we can delete the information.

Mailing List Preference
Please include your name and mailing address in the message. If you would like to no longer receive e-mails from My Alarm Center, please unsubscribe or click on the 'unsubscribe' link included in all e-mails sent by My Alarm Center.

 

Privacy Rights Under California Law

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

  1. CCPA Privacy Notice

PRIVACY Policy-CALIFORNIA 

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of our company, (hereinafter, “we,” “us,” or “our”) and applies solely to customers, visitors, users, employees, and others who reside in the State of California (hereinafter, “consumer” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this notice.

 

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

 

Category

Examples

 Collected

A.  Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

  YES

B.  Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

  YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

  YES

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

  YES

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

  YES

G. Geolocation data.

Physical location or movements.

  YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

  YES

I. Professional or employment-related information.

Current or past job history or performance evaluations.

  YES

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

  YES

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

  YES

 

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from our customers or their agents. For example, from documents that our customers provide to us related to the services for which they engage us.
  • Indirectly from our customers or their agents. For example, through information we collect from our customers in the course of providing services to them.
  • Directly and indirectly from activity on our website. For example, from submissions through our website portal or website usage details collected automatically.
  • From third-parties that interact with us in connection with the services we perform or products we provide. For example, from outside companies we may use to assist us in providing you with our services or products.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information so that we can decide whether to recommend services or products such as customizable alerts or security cameras, we will retain and use this information to meet your request.
  • To provide you with information, services, or products that you request from us.
  • To provide you with email alerts, event registrations and other notices concerning our services, products, events, or news, that may be of interest to you.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
  • To improve our website and present its contents to you.
  • For testing, research, analysis and development of our services or products.
  • As necessary or appropriate to protect the rights, property or safety of us, our customers or others.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose, but we do not disclose or sell such information for direct marketing purposes. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category E: Biometric information.
Category F: Internet or other similar network activity.
Category G: Geolocation data.
Category H: Sensory data.
Category I: Professional or employment-related information.
Category K: Inferences drawn from other personal information.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our affiliates.
  • Service providers.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

In the preceding twelve (12) months, we have not sold any personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we disclosed your personal information for a business purpose, a list indicating disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 ).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by using the contact information contained at the end of this Privacy Policy.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you our services or products.
  • Charge you different prices or rates for our services or products, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of our services or products.
  • Suggest that you may receive a different price or rate for our services or products or a different level or quality of our services or products.

Privacy Policy Alterations

We will post any material changes we make to any part of this Privacy Policy (including the CCPA Privacy Notice portion) on our website. If we make material changes to how we treat personal information we collect from you, we will notify you by email or through a notice on our website homepage. The date this Privacy Policy was last revised is identified above. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy on our website to check for any changes.


Back to top

Security

Your Information is Secure at My Alarm Center
We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. Additionally, we store data with a 3rd party PCI compliant processor.

If you have additional questions regarding security at My Alarm Center, please call us toll-free at 866-484-4800 or send an e-mail including your name and mailing address to security@myalarmcenter.com.

Your financial information is safe
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately.


Back to top



Get peace of mind and $100.*

The peace of mind is priceless. The $100 is...well, $100.

*$100 credited to the account within 30 days of installation