The security products provider, Interlogix, (often referred to as “GE,” “ITI,” and “UTC”) discontinued operations at the end of 2019
Their product line includes some widely used alarm control panel brands such as Simon, Concord, and Caddx. Interlogix intends to provide technical support for an unspecified amount of time and to honor warranty obligations.
There are numerous other manufacturers that provide compatible wireless sensors should replacements or additions be needed for existing systems and cellular communicators are, and will continue to be, manufactured and provided by Alarm.com.
THERE IS NO NEED FOR IMMEDIATE ACTION OR REPLACEMENT OF THIS EQUIPMENT
There is every reason to believe that these systems can and will continue to operate for the foreseeable future. A job aid, prepared by our Corporate Director Of Field Operations and Inventory Control & Vendor Relations Manager, is provided below to help you decide what to use if a panel, or critical component, becomes inoperable and suitable replacements are needed.
Suitable Replacements for Interlogix Systems
| Existing System | Recommended Replacement |
| Fully Wireless System (No Smokes) (Simon Series) | 2GIG Panel with a Super Switch Wireless Take Over Module (RE524X Part No.) |
| Fully Wireless System (With Smokes) (Simon Series) | 2GIG Panel with a Super Switch Wireless Take Over Module (RE524X Part No.)
NOTE: Interlogix smokes will not work with the Take Over Module. It is necessary to replace them with 2GIG or Honeywell smokes. |
| Fully Hardwired System (Concord4 or Caddx) Up to 48 Zones | VISTA20 with 6160 Keypad and ADC SEM |
| Hybrid HW/WL with up to 8 HW Zones (Max Zones 48 HW/WL Combined)
(Concord4 or Caddx) |
VISTA20 with 6160RF Keypad and ADC SEM |
| Hybrid HW/WL with more than 8- HW Zones (Max Zones 48 HW/WL Combined) (Concord4 or Caddx) | VISTA20 with 6160RF Keypad, ADC SEM and Zone Expander(s) (Part# 4219 x1 for each 8 HW Zones) |
Even though product lines being discontinued, please rest assured that My Alarm Center will continue to provide technical support. The manufacturer will perform warranty obligations And, although we are disappointed Interlogix is closing, we recognize that technology is constantly changing and usually for the better! If you are interested in reading more about the announcement, please refer to the article written by Security Sales and Integration (SSI) Magazine.
If you’re in need of an equipment upgrade, reach out to us today! For special circumstances – where the panel cannot be swapped out, you can reach out to us, and we’ll figure out the right solution for you.