Home Automation and Security Troubleshooting | Knowledge Base

When it comes to troubleshooting your home automation and security, it’s never too late to learn something new. SmartHome upgrades and home security systems are designed with convenience and ease-of-use in mind. But that doesn’t mean they’re immune from malfunction or user-error. Simply put, sometimes problems arise. And solving them should be simple.

Luckily our online Knowledge Base helps customers find the right solutions for minor, everyday issues about every aspect of our SmartHome security systems through an easy-to-use database complete with detailed visual guides and walkthrough videos.

About the Knowledge Base

The Knowledge Base is our online customer help center. It’s a resource for customers to seek answers for simple problems and find troubleshooting solutions. The Knowledge Base really shines as a means of customer education, especially for all of those everyday issues that wouldn’t quite necessitate reaching out to a customer service agent or waiting for in-person support.

The Knowledge Base provides fast solutions for home automation and security issues:

Battery replacement for your system’s sensors, panel, SmartLocks and Thermostats
Account management answers and Alarm.com app walkthroughs
SmartHome how-tos like setting home automation rules, notifications alerting you to open or unlocked doors, and controlling SmartHome devices including light and energy management
Full user manuals for all home security products
Surveillance cameras, video doorbells, live video, and streaming settings
A handy search bar to find relevant answers quickly

The Knowledge Base is designed for customers to master their systems and become security gurus in no time!

How to Use the Knowledge Base

Here’s a perfect example scenario. Let’s say a customer notices their SmartLock system is in need of a battery replacement, but they’re unsure of exactly how to get it done. First, rather than calling customer support or risk damaging the lock, the customer can simply head to help.myalarmcenter.com and find a step-by-step solution.

Next, after clicking “Battery Replacement” or using the search bar with a phrase like “replace lock battery”, a new page with specific lock models should appear. From there, the customer can find their exact lock model and click again to find a detailed guide.

It really is that easy! We think every customer should have the opportunity to get the most from their SmartHome security system. And with the Knowledge Base, users are empowered to ensure the convenience of SmartHome solutions stays that way!

Still Stuck? Check Out Your Account Portal

Sometimes, the DIY approach just isn’t an option. In those cases we always encourage our customers to contact us. Customers can also schedule direct solutions tied to their accounts by signing in and accessing their account portal.

From there, customers can take care of things like:

Make one-time online bill payments
Enroll in automatic bill payments
Check account balances and view invoices
Request insurance certificates
Upgrade SmartHome features and service plans
Enroll in moving services
Request new lawn signage or stickers
Schedule an onsite appointment

Here’s what the customer portal looks like after sign-in:

Now let’s run through another scenario. For instance, say a customer wants to start a new billing cycle by ditching mail-in bill payments. Automatic bill pay is not only convenient (and not to mention better for all those trees sacrificed for paper bills), it’s also pretty easy to sign-up for.

After signing in, customers can access all of the customer service features as well as their own specific account information. Invoices and payments are visible under the “Billing Center” tab, where “Set Up AutoPay” can also be found.

Enrolling in auto-pay is as simple as choosing a preferred method of payment and checking both the sign up and user agreement boxes:

Now that customer will never have to worry about missing a payment again! And since all account information is directly available on login, all customer service requests are addressed with specific accounts and users in mind. That means solutions can happen quickly and efficiently.

For More Security and Home Automation Tips and Solutions, Stick with My Alarm Center

We believe SmartHome security systems add convenience and peace of mind to our customers’ lives. But more importantly, this technology helps protect homes, businesses, families and communities. Obviously, the hope is that things always run smoothly. Reality often says otherwise. Understanding how to properly maintain systems and navigate simple problems helps keep all of us safer, together!

And if you’re looking for more ways to keep yourself and your family safe, check out our home security and automation services at My Alarm Center. We offer a wide range of home security options to protect you and your family. If you’re ready to discuss our custom solutions, contact us today to learn more about our services and how we can help you prepare for what’s next.